Papa Ginos
Papa Ginos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Papa Ginos has 2.3 star rating based on 269 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Normally great food and service, Usually decent food, Pizza.
Cons: Service, Mgr seemed disinterested in solving my issue, I have already told you.Recent recommendations regarding this business are as follows: "Eat some where else", "Forget about them.", "I Demand a Refund My Phone Number is 401- 649-****", "Nope", "Don’t give that store business".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Papa Ginos has 2.3 star rating based on 269 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Normally great food and service, Usually decent food, Pizza.
Cons: Service, Mgr seemed disinterested in solving my issue, I have already told you.Recent recommendations regarding this business are as follows: "Eat some where else", "Forget about them.", "I Demand a Refund My Phone Number is 401- 649-****", "Nope", "Don’t give that store business".
Most users want Papa Ginos to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Papa Ginos Reviews
"Very rude service by store manager"
I went in to order chicken wing in south Yarmouth Ma on July 19 th at 10:45 I did not get the managers name but I had ask for a certain employee who knows...
"Meatball sub"
Called auburn mass location and ordered 2 small meatball subs with no cheese but extra sauce as substitute. Was given total of $22.00 but didn't register the...
Jaffrey, New Hampshire
Ever since papa gino combined with D'Angelo there service has gone way down hill been a customer of many yrs and can't believe how bad it has gotten I don't think I will ever be going back afte
Been a customer for many years and don't think I'm going to go back to that store after the last time the people are rude they mess the orders up constantly and the quality has really has gone down hill since it became a D'Angelo s I've gave them several chances and they have been very disappointing really a shame
User's recommendation: Eat some where else
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Verified Reviewer |
Dallas, Texas
Disgusting shop
The entire place needs a facelift. The wallpaper on the wall is completely torn and shredded as are the rugs.
They look moldy on the sides of this of the bricks both stalls and the ladies room were bubbling in the toilet dont flush.
They were full of rust and to flush the toilet in the back, you actually have clean toilet paper in your hands to do that because its covered with green crap and mold the sink when I went to wash my hands were covered with rust so you tell me if youd wanna eat here For the prices you guys charge it should not look like this. You should take a little bit more pride in your properties.
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order of pizza and bread sticks
My wife and I ordered a large pizza and a small bread stick tonight, 8/25/24, and the food was so terrible that we threw it out. It was tasteless overcook , and plain horrible.
We paid around $36 and I would like a refund .
We stopped ordering from the Centerville MA location due to this kind of service. We tried them again tonight and the food was terrible.
Preferred solution: Full refund
Webster, Massachusetts
Meatball sub
Called auburn mass location and ordered 2 small meatball subs with no cheese but extra sauce as substitute.
Was given total of $22.00 but didn't register the cost until I hung up. Called back and told they only have large subs.
It was a delivery person taking order and didn't know. Asked to please amend the order with no cheese. Was transferred and had to repeat the problem and again said no cheese but extra sauce. Picked it up and at home noticed it had cheese and not a lot of sauce.
Don't know how hard it is to comprehend no cheese.
I was tired and hungry and peeled off the cheese with a lot of sauce. Never again
User's recommendation: Forget about them.
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Verified Reviewer |
Warren, Rhode Island
My PIZZA GOT DELIVERED SOO LATE IT WAS COLD AN MY CINNAMON TWISTS HAD NO ICING WITH IT, VERY DISAPOINTED
My pizza was delivered so late that it was cold, and my cinnamon twists had no icing. I'm very disappointed.
I paid over the phone with my debit card and I have no receipt.
This happened at Warren R.I. Papa Gino's on Saturday night.
User's recommendation: I Demand a Refund My Phone Number is 401- 649-****
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Verified Reviewer |
Gardner, Massachusetts
Fifth pie in a row way undercooked
For some reason they keep serving undercooked pizza. This is literally the fifth in a row, and last undercooked pie those fools will serve this 45 year plus customer!
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Verified Reviewer |
Barnstable Town, Massachusetts
Disgusted and disappointed
I placed an order for breadsticks and chicken. I order about twice a week for my autistic son.
The breadsticks i recieved were awful and burnt and my kids wouldnt eat them. I called to ask them to remake them and they were yelling in the background that theres nothing they can do because its dinner time and they are busy. They refused to remake them. I cant even believe that they wouldnt offer to remake them at some point.
Completely unacceptable and disappointing.
I took a picture so they cant say they werent overcooked. Now i have 4 hungry kids that i have to deal with.
- Kids love it
- Inconsistent
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dorchester, Massachusetts
Very rude service by store manager
I went in to order chicken wing in south Yarmouth Ma on July 19 th at 10:45 I did not get the managers name but I had ask for a certain employee who knows exactly how I like my wings cooked The manager gave me attitude she was the boss and if she wasnt going to make them I did not need to come back wow They Employee handled the situation good said they were very busy and couldnt help me She did not want a confrontation with her manager
User's recommendation: Don’t give that store business
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Verified Reviewer |
Franklin Town, Massachusetts
Very Bad SUB
No I will not order another meatball sub or other things except for pizza. I will go somewhere else if I want another sub, etc
I only had maybe 2 miles to get home as I also live in Franklin.
When I got home and was looking forward to my sub, I got an unhappy surprise.
I think maybe,due to the fact that way too much sauce was on the sub the bread was falling apart.
It was no longer a sub but pieces of Meatball here and there inside the so called sub. I actually ended up throwing most of it in the trash. So much sauce on top even gave the meatballs a bad taste. The bread was falling apart and not really edible.
Very disappointing! I think it would be a good idea if the young men working there had some "schooling" as to how to make an actual sub. But I would also like to mention that the young men that were working that afternoon were all very friendly and thougtful.
The date was:6/18/24 at 1:05 in the afternoon My bill for the so called sub was $12.62. Personally I do believe the workers could use some "help" learning how to make a "sub" and perhaps also other things on the menu!
- Its a good company with good service
Preferred solution: Full refund
User's recommendation: none (FYI) I kept my receipt.
Provincetown, Massachusetts
Papa Ginos-Orleans MA
Are there any plans to renovate this store? It's a dump, to put it mildly...The bathrooms smell, the plumbing is barely functioning and the dining room should be an embarrassment to your brand.
The tables are original as are sections of the carpet. The decor was in style back in the 60's.. I have been eating at this location for over 50 years and the quality of pizza made here has declined every year since you installed the conveyor belt oven. Who's idea was that???
That thing should be sent to the metal scrap pile, it doesn't cook the pizza the way it should be cooked and is better suited for drying silk screen t shirts. I am tired of paying almost twenty dollars for a undercooked, doughy, poor excuse for a pizza. PLEASE, PLEASE do something with this place.
Trust me, this is not one mans opinion. I have been a very faithful Papa Ginos customer for over 50 years but my loyalty has just about expired...Please restore my trust.
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Verified Reviewer
I Love PG bit cant ever afford to go. Idk anyone who goes due to corporate greed. Dominos, Little Ceasars, Papa Johns are just as good and half the price. They closed in my area b4 I expect it again
Your prices are the most expensive of all the pizza chains and for that reason, sadly, I think you will be closing restaurants unless you can do like the other chains and make it affordable. The higher ur prices the less customers you have and the more of us will go elsewhere.
- Great pizza
- Way to expensive
Preferred solution: Price reduction
User's recommendation: If money is concerning, go anywhere else but here.
Reseda, California
Complaint about my Deliverynh store
I'm very disappointed in my first delivery from Papa Gino's as they took 2 hours to deliver my pizza and it was cold and my cinnamon twists had no icing with it I demand a refund.
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Verified Reviewer |
Gardner, Massachusetts
Are their ovens turned on?
Fifth pizza in a row that was so undercooked, the cheese was still in shredded form and the dough tasted like uncooked flour. For almost 20 bucks a pie?
Never again! And I WAS a 40 plus year customer!
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Verified Reviewer |
Webster, Massachusetts
In appropriate service and comments
At 3:55pm on Sunday, July 7th, my family and I went to the papa ginos restaurant in Webster, MA. After getting and eating half of my birthday pizza, I bought it up to the counter and in a mild tone stated that it was the sloppiest pizza I had ever had as the cheese was melted over the crust all the way around and became of this, my son would not eat any of it.
Right after I left the restaurant, my family left and as they left the restaurant, they heard the papa ginos staff state he was a *** customer and I called his name 3 times and he never came up. Well when I had approached the counter and politely asked if the had called my name the papa ginos staff member stated no but it should be right up.
So I just have absolutely no idea where those comments came from as I was courteous and respectful from the beginning. What a nightmare..
Preferred solution: I believe an apology and perhaps a free large pizza or something would only be appropriate at the very least. That was one of my worst experiences in my entire life
User's recommendation: Do. It go to the Webster, MA Papa Gino”s store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrifyingly bad
We purchased 3 of your frozen Pizzas from Market Basket in Portland Maine several days ago. My wife grew up eating PG in Massachusetts and was excited to have it again.
Several issues we had. Severely under cheesed even when comparing to other frozen pizza. I can provide a picture if needed. I was blown away.
I can't imagine that the pizzas we purchased are the example that you want or expect. I understand what you were trying to accomplish but it's not translating into the execution of the product.
- Pizza from their shop is pretty good
- Stop producing sub par product for the retail stores
Preferred solution: Full refund
User's recommendation: Do not buy
Hartford, Connecticut
Almost $18.00 for pizza that was terrible
This happened at your Somerset store and it was like they ran out of sauce for large cheese pizza and just loaded up the pizza but so much cheese. It was awful.
Pizza was not with no $18. I could go to Dominoes and get a pizza for eight dollars, and it wouldve been much better.
User's recommendation: I cannot recommend your store
About
Papa Ginos is an Italian pizzeria based in America. It is a family run business which started in 1961when Michael Valerio and his wife Helen opened their firs pizzeria called Piece O' Pizza in East Boston. Their business has been thriving since then as they offer delicious pizzas at affordable prices. Now their restaurants are scattered throughout 170 locations in New England under a new name Papa Ginos. This pizzeria is advertised as a family pizzeria and indeed they pay special attention to little visitors offering them a special menu. Promotions such as $5 cheese pizzas to go with any specialty pizza (Hawaiian or Super Steak) are available as well. Papa Ginos is a perfect place to enjoy time with your family.
Papa Ginos is ranked 235 out of 3737 in Cafes, Restaurants and Bars category
USA
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If you want a refund. RETURN THE FOOD.