Papa Ginos
Papa Ginos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Papa Ginos has 2.3 star rating based on 282 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Normally great food and service, Usually decent food, Pizza.
Cons: Service, Mgr seemed disinterested in solving my issue, I have already told you.Recent recommendations regarding this business are as follows: "Don’t go to papa ginos", "Go somewhere else!", "Good food and good people", "Really good help and real good pizza", "Never order from here".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Papa Ginos has 2.3 star rating based on 282 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Normally great food and service, Usually decent food, Pizza.
Cons: Service, Mgr seemed disinterested in solving my issue, I have already told you.Recent recommendations regarding this business are as follows: "Don’t go to papa ginos", "Go somewhere else!", "Good food and good people", "Really good help and real good pizza", "Never order from here".
Most users want Papa Ginos to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Papa Ginos Reviews
"Dominic and Xavier are great people to deal with"
You could not do anything better. These two guys are the best. Dominic makes a great pizza, and Xavier is always very friendly and smiling. I go to Papa Gino's...
"Complaint"
DI placed an order to be delivered. Order showed up, food was missing. I called and they were sending it right out. I called back after an hour to find out...
Wethersfield, Connecticut
Price
I order hot dog and FF for my grandaughter
Little did I know its one like price
Well I said kids order and for a hotdog and Ff ridiculous price of 10.00 plus
Always leave a tip
But ! Not got this meal
Over priced for a hot dog and ff
Thats all i say
Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscriminated against
Franklin location refused to give me my order. Was very rude and cursed me out. I will report location to better business bureau
- Service
Preferred solution: Apology
User's recommendation: Don’t go to papa ginos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need my W2 forms to be mailed to me
I don't work there anymore, and I am still waiting for my W-2 forms to come in the mail, and I haven't received them yet. I need to know when I will receive them; I have until April 15 to file.
I need to know as soon as possible. This is a serious matter for me. I need to hear from somebody by today or tomorrow at the least.
Thank you. My name is Kathleen Uchman.
User's recommendation: They are friendly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New Hampshire
Complaint
DI placed an order to be delivered. Order showed up, food was missing.
I called and they were sending it right out. I called back after an hour to find out they never made the food nor were they sending it out. The worker hung up on me. She told her manager that I hung up on her.
Mind you its my third time calling trying to figure out where my food and money is. I called and asked to talk to the manager. He was so rude and awful. He basically called me a liar.
I never received the refund for my food that I never received.
Papa Ginos is awful!! I cant believe how bad I was treated for their mistake!!
- There are no pros
- Awful to their customers
- Rude and food was not fresh
Preferred solution: Full refund
User's recommendation: Go somewhere else!!
Complaint
I ordered a pizza online and wanted to tip the driver and cash I was unaware that the pizza was delivered because I got no notification and found it on my front doorstep 10 minutes after the fact I called the store to ask for the driver's name and I was laughed at by the young person that answered the phone I then asked to speak to the manager who hung up on me before I even letting me speak what I wanted to say and when I called back the second time he called me a stupid *** *** and I know where you live and I'll come to your *** his name is David it's June 20th and this happened at approximately 7:50 p.m. from the Braintree store which I will never shop at again and I expect a full refund of my charge to my credit card
User's recommendation: Never order from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
August 21 2025 My order was wrong and the manager at 5:30 p.m. I called my order was wrong The manager was very rude and unprofessional and hung up on me three times. I eat there all the time not anymore
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Verified Reviewer |
Burlington, Massachusetts
Dominic and Xavier are great people to deal with
You could not do anything better. These two guys are the best.
Dominic makes a great pizza, and Xavier is always very friendly and smiling. I go to Papa Gino's every Tuesday night just to see these guys.
- Good pizza and good people
User's recommendation: Good food and good people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerXavier and Dominic are the best they both always greet me with a smile they both know me by name and I am there every Tuesday evening they are very pleasant to deal with
Not a thing. These guys are the best.
They both are very good workers and very pleasant to deal with. That is what keeps me coming back.
User's recommendation: Really good help and real good pizza
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid 22 dollars for a small pizza not enough for 1 person
Over priced small pizza and inability to make a survey or contact papa ginos with complaint - always liked this place now its a greedy corporate restaurant
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Verified Reviewer |
Taunton, Massachusetts
Disappointing pizza
Unacceptable pizza
Plymouth, MA location
Pizza had little or no sauce on it. Small amount of cheese. Cracker-like crust.
- Clean
- Pizza not consistent
Preferred solution: Full refund
New Bedford, Massachusetts
Papa ginos delivery
I went online and was going to plsce an order to be delivered. It required a credit card and i am a disabled vetern unfortunately i have not been able to go to bank.
I called and they guy wo answered when asked if pick up or delivery he said you have to pay with card upfront. I explained i am disabled veteran and have been unable to go to bank i have cash. He said well you have to do pick up i exolained i do not have a car and unable to drive. I got a sorry and that was it.
I really think its unfair as i am almost 50 years old and i cant oay for a burger chips a drink and blondie anð was gonna try one of those new italian things also it said i earn 50 points. I have 15 in rewards they wouldnt let me use on last order said oh its a jimmy fund u cant use it. My daughter went with my card then it tried ti charge me 5 dollars to much i havent seen that refund yet. Said looks like i put in 5 dollars for jimmy fund said no.
They said they removed but again i havent seen. I am upset that i cant use rewards i cant get delivery with cash i do not want phone calls only email resoponse as i said i am disabled and i have hard time on phone but i pro ided email jrandolph2477@***.com
User's recommendation: Help make some changes some people have cash
It seems like you need to rethink your cash on-hand amount and leave some in the bank. There’s not many places to order from where you pay cash. Especially since you don’t drive.
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Verified Reviewer |
Gilford, New Hampshire
Improperly prepared food
I placed an order (large order), and when we received it, the large steak and cheese was not edible. The steak was so burned that I had to throw it away.
I was so disappointed.
Purchased on 6/30/2025 #363435****362**** in the name Mike H.
The rest of the order was very good.
- Great pizza
- Just this particular oder
Preferred solution: Full refund
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Verified ReviewerI am your daily customer but today I was very sad because there was so much chili in the pizza that I felt dizzy. And my blood pressure went up very high. But the manager did not give any good respons
I am your daily customer but today I was very sad because there was so much chili in the pizza that I felt dizzy. And my blood pressure went up very high. But the manager did not give any good response.
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Verified ReviewerFood was horrible
I ordered from Papa Gino's in Salem, NH. #337644****29818, this is my order number. I placed the order on 3/11/25. Papa Gino's used to be my favorite pizza place since I was a kid. Today, I spent almost $42.00 for a small pizza, an order of ravioli, and a 2-liter bottle of ginger ale. They called me and said there was no ginger ale available, so I ordered something else. The food came and I took one bite of the pizza and my stomach turned! I don't know what the sauce or something that was on there was made of! The sausage seemed raw; it was not even edible! It was beyond salty! The ravioli was drowned in sauce, and it was just not good. I am extremely upset for one, I loved that place, and two, the amount of money I spent and I got complete garbage! I called to talk to someone and I was just brushed off like 'oh well, nothing I can do' was how I took it. No apology, no offer to remake the food, nothing. Disgusting! People work hard for their money and expect to eat something good when they order something. Nowadays, nobody cares about a customer being satisfied with their food or whatever it is. Totally unacceptable. I will never eat there again! Do not waste your money; it's garbage!
Customer Name: Jennifer Chiarenza
Customer Email: giannasprettyb@***.com
Customer Contact Number: 150********
Payment Method: Credit Card Mastercard x-0852. Amount paid: $41.09.
Order for Delivery (Estimated Delivery Time)
Order scheduled for delivery at 4:02 PM, today (Tuesday, 3/11/2025)).
Deliver To: 109 South Broadway, Salem.
Telephone: (508) 982-****.
Instructions: Please deliver to room 5, thank you.
We appreciate you! Thanks for your order. #OfficialPizzaOfAwesomePeople.
- Used to be good
- Horrible food
Preferred solution: Full refund
User's recommendation: Unacceptable
Of course, they cannot do anything, you did not return the food. If it were really as horrible as you claim, I doubt you ate more than a few bits.
What is disgusting is people like you order food, eat the food, and ask for a refund, lying about the conditions of the food. You are making it harder for people who work hard for their money because they have to raise prices for honest people due to dishonest people like you and your family.
Replying to
Refund
Called papa Ginos in my area about missing items from my order when I called the man on the phone credited me I told him I paid when I picked up my order he said ok will take off your bill and credit you said ok so when I went in the next day the manager said we dont do that she did not give me a chance to explain what happened she was every rude went back again nothing showed up on my account saying I received credit still not showing she gave me a rude comment back its only $3.00 told it was more it was happened at papa Ginos 1083 main st S. Yarmouth Ma..on June 3rd,2025. ,(bought salad with BBQ chicken ) no chicken came with order
Disgusting attitude of manager
Placed an order for almost $50 which never arrived when I received a text saying it had been I called the store. The manager was rude.
Dismissive used extreme profanity and was screaming at the top of his lungs, making threats that he didnt care. It wasnt his problem and hes not the one making all the money Papa Ginos is so he could care less
About
Papa Ginos is an Italian pizzeria based in America. It is a family run business which started in 1961when Michael Valerio and his wife Helen opened their firs pizzeria called Piece O' Pizza in East Boston. Their business has been thriving since then as they offer delicious pizzas at affordable prices. Now their restaurants are scattered throughout 170 locations in New England under a new name Papa Ginos. This pizzeria is advertised as a family pizzeria and indeed they pay special attention to little visitors offering them a special menu. Promotions such as $5 cheese pizzas to go with any specialty pizza (Hawaiian or Super Steak) are available as well. Papa Ginos is a perfect place to enjoy time with your family.
Papa Ginos is ranked 216 out of 7205 in Cafes, Restaurants and Bars category
USA
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The first thing you should have said when you called was “This is Mr Smith at 123 Jones St., your driver left without his tip”. That would prompt the business to send the driver back.
Your way, “This is ..... What is your driver’s name....”. You don’t need to know his name.
How would you knowing his name get your tip to him? You wanted his name to have to lodge a complaint.
Not taking sides, but in the future I would be hesitant to let a place prepare my online food delivery order that didn’t include a tip.
Well, most likely you gave the wrong address.
" I called the store to ask for the driver's name ", the driver's name is none of your business.
Guarantee you the driver would have made it this customer's business had he known the guy wanted to tip him!!!! But, he ASSumed it was a cheapo customer that was calling to complain and so he cheated himself out of his tip and the lamebrain manager apparently is begging for an assault and battery charge.
OP called and wanted the name to complain the pizza was left outside. What did he need a name for?
To address him by name when he returns for the tip?
Only one person needed id’d to make the tip happen and that is the OP’s. It would be different if OP walked into the pizza shop.
The driver’s time was already wasted since this person passively-aggressively behaved poorly with every intention of leaving no tip. It’s not worth his time to make a second trip.