Acton, Massachusetts
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services

We had a group of 7 teenagers come for dinner so of course we thought pizza!We called our local Papa Gino's and asked for any specials and were told there weren't any.

Surprised, as there is normally some kind of promotion going on we asked a second time reciting the deal we received previously; a free cheese pizza when you order 2XL pizzas. We were again told there were no special deals. We placed our order anyway and when the bill came to over $100 my husband decided to check the website. Low and behold the promotion we asked for was right on the DEALS page.

(See photo) When we called back and asked for an explanation we were told that even if the website listed it they didn't have to honor it, even though they offered it in the past.We recently had a Dominos open 3 minutes further away; Hello Dominos!

Review about: Papa Ginos Pizza.

Reason of review: Poor customer service.

Monetary Loss: $26.

I didn't like: False advertising.

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